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I. Interpersonal Communication:
- types of interpersonal communication,
- verbal and non-verbal behawior in negotiations,
- elements of interpersonal communication,
- communication proces – characteristics,
- causes of communication disorders,
- rules of good communication,
- techniques of active listening in negotiastions,
- individual styles of communication
- communication during negotiations and mediation.
II. Conflicts as a cause of negotiation and mediation:
- definition of the conflict,
- causes of interpersonal conflicts,
- types of conflicts,
- psychological mechanism of conflict escalation
- styles of coping with conflict situations,
- effective conflict resolution,
- selected models of interpersonal conflicts
- positive and negative consequences of conflicts,
- conflict diagnosis in negotiations and mediations,
- practical exercises of coping conflicts.
III. Influencing people’s behavior:
- influencing or manipulating? – the essence of the phenomenon,
- basic principles of exerting influence,
- ingratiating activities,
- persuasion as a tool of influencing others,
- shaping and changing attitiudes,
- manipulation during the negotiation proces,
- manipulation during mediation,
- practical exercises of the field of manipulation and exerting influence.
IV. Negotiations:
- basic of negotiation: defining negotiations, typologies, styles,
- types of negotiation,
- negotiation styles,
- recognition of interests,
- preparation for negotiations,
- phases of the negotiation proces,
- negotiation myths,
- ethics in negotiations,
- barriers and emotions during negotiations,
- negotiations in groups and organizations,
- police and crisis negotiations,
- negotiations in the family - children and negotiations, a parent as a negotiator, negotiations between spouses,
- practical exercises in negotiating skills.
V. Mediation:
- mediation - definition of the concept, essence and principles,
- basic rules in mediation,
- mediation methods: classical, evaluative, therapeutic mediation,
- situations in which mediation should and should not be conducted (contraindications to mediation),
- who can be the mediator?
- the course and phases of mediation,
- court mediation,
- family mediation - advantages and disadvantages of family mediation,
- termination of mediation,
- practicing mediation skills.
VI. Stress and coping with stress during negotiations and mediation:
- definition of the concept of "stress". Eustress and distress,
- stressors,
- strategies for coping with stress,
- causes and sources of stress,
- consequences of stress,
- negotiations and mediations as stressful situations,
- how to deal with stress during negotiations and mediation?
- basics of relaxation training.
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